MYSTERY SHOPPING

Quick Eye Market Research Consultancy has as solidified experience with Mystery Shopping for its different customers. We have a group of trained secret customers experienced in different areas like Automotive, Government, Banking, FMCG stores, Telecom &Restaurants.

Considering our experience, we see how significant it is to prepare the Mystery customer on the grounds that the critical component to turn into a decent secret customer is their sharp perception abilities. Additionally, we also hold training sessions and hold pilot visits to determine to capability of the shopper before hiring them.

Furthermore, we also have expertise in recruitment for tracking study, prioritizing new participants at a regular interval.

Mystery Shopping Studies-

1- Audio Recordings: Mystery audits that were performed during the study come with a sound recording to have a superior hand on the quality and clearness in the data gathered.

2 – Time stamp Photos: Depending on the idea of the study we attempt to assemble numerous photographs of the outlet with time stamp on it which run as a solid proof of the visit.

3-  GPS Coordinates:  We understand that during Mystery Shopping of outlets, auditing the right area is vital. Hence, we prioritize reviewing the right area and GPS coordinates for every area and convey it to the customer as extra proof

4- Validation: The most vital and significant step is the approval of the information, here with the assistance of time stamp photographs, sound recording, and GPS arranges we approve each review and ensure that everything is appropriately registered prior to conveying it to our customer.

In Mystery shopping we do both Inquiry and Transaction Audits according to the customer prerequisite.

• Inquiry Audits: Our Company takes pride in its accomplished Mystery customers who are trained on assessing stores, outlets, showrooms, and so on by utilizing inquiry scenarios and assess certain parameters.
• Transactional Audits – We specialize in performing transactional process where the mystery customer is to go about as a real client and assess exercises from the beginning as far as possible.

The following are the rundown of fragments we do assessment for:

• On site Visit Evaluation
• Call Center Evaluation
• Website Evaluation
• Online Chat Evaluation
• Email Evaluation